Closing an Account

If you are wishing to close an account with Raisely, follow the steps below:

  • Check existing Regular Donations that are being processed in your campaigns. Cancel these donations in the Raisely CRM (People), and notify donor if necessary. You can run a Regular Donations Report to find your regular donors.
  • Detach all Payment Gateways from Campaigns (campaign Settings > Payments & Receipts)
  • Remove all custom domains from Campaigns  (campaign Settings > Domains)
  • Turn off Live Payments for all Campaigns  (campaign Settings > Payments & Receipts)
  • Archive Campaigns in Raisely by simply selecting Archive from the Campaign options ( . . . ) on the main Campaign page
  • Remove Team members from your Organisation settings (Settings > Team)

Once completed, reach out to our support team to close your account via support@raisely.com

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