Messages: Reporting & Analytics

Quickly viewing or exporting a report on your Messages statistics is recommended practice when looking to improve your communications effectiveness. Let's explore how you can do this in Raisely...

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Message Statistics

Reporting on Messages

Message Statistics

When you open Messages from the sidebar, Raisely provides important statistics for each Message. For email messages, you can see the number that attempted to send, the number & percentage of delivered, failed, bounced, opened and clicked.

Those statistics are defined as:

attempted sends - the number that we attempted to send
delivered - the number that were successfully delivered to the end recipient
failed - the number that failed to send from Raisely due to an error. This could be due to invalid email address or phone number (for SMS), invalid message body
bounced - the number that bounced from the recipients email inbox. More information can be found on our troubleshooting email deliverability page
opened - the number of recipients that have opened the email
clicked - the number of recipients that have clicked a link within the email (the clicked rate refers to unique clicks)

For SMS messages, you will see attempted sends, delivered, failed & bounced statistics.

For Automatic messages, the default metric period is the last 30 days - but this can be changed so you can look at different timeframes from Today all the way to All Time. For all other messages, the metric period is always All Time and cannot be changed.

Reporting on Messages

Statistics are available for every message, and accessed simply by selecting Download Stats from within the Go Live tab in your message.

The report will be downloaded in a CSV, giving you insights into:

Delivered, Opened, Clicked
Unsubscribed, failed, rejected

Add specific date range

You will need to add the data parameters to the end of report download URL. If you cannot see the URL, simply download the report and view the file on your system. The URL is stored in the files data.

When you have the URL, simply paste it into your browser and add these to the end, inserting the year, month, and day:

From Period — ?from=YYYY-MM-DD
From/To Period — ?from=YYYY-MM-DD&to=YYYY-MM-DD

If you set the range to less than 2 days, then your report will be hourly instead of daily.