Configure Fraud Protection

Why do you need fraud protection? 🔗

Popularity is a double-edged sword: the more people know about your campaign, the greater the chance that a malicious actor may find it.

We've made and will continue to make substantial improvements to our anti-fraud measures to prevent this from happening. These improvements, along with Stripe's fraud-prevention Radar, are usually enough to keep your campaign from being used for card testing.

With these protections in place, you might open your dashboard and suddenly see this:

What happened and why am I seeing this message? 🔗

Raisely will block suspicious donation attempts in order to protect your campaign from scammers and credit card testers. If you see this warning appear, it's usually a sign that the system is working just fine and there's nothing to worry about!

Why are malicious people trying to donate to my campaign? 🔗

Donation sites are popular with fraudsters because they can easily use them to check the validity of stolen credit cards. They attempt to make a small donation to test if the credit card they are still valid, or if the bank has blocked/removed the card.

The donation amount is usually quite small (less than $10) in order to avoid detection of both the card owner and the bank. Once they validate the card is still working, they go on to use the card to make larger purchases.

What should I do? 🔗

We usually recommend you check your recent donations if this pops up in case:

  1. They were legitimate donations, and you actually wanted those donations processed, or
  2. Not all of the fraudulent donations were caught by our filters

Fraud Protection Settings 🔗

We've created some settings so you can optimise fraud protection to suit your needs. These settings only affect  Raisley's fraud protection systems. If a donation is blocked by Stripe or PayPal, you'll have to contact them for further information.

These settings can be found by clicking on the red number on the dashboard or under Settings > Fraud Protection in your campaign:

Disable Fraud Protection 🔗

If you're running a fundraising event, or just taking lots of small donations in the same location, this could trip our anti-fraud protection and cause donations to be blocked. You may want to temporarily disable fraud protection to prevent this.

If you're concerned you might forget to turn it back on, don't be; we don't allow fraud protection to be disabled indefinitely, and the system will automatically re-enable it after 24 hours. 

Minimum Donation Amount 🔗

This setting can be very useful if you are experiencing sustained, high volume, low-value donation attempts. It allows you to nominate a minimum donation amount for your campaign. Any attempts to donate below this value will be automatically blocked regardless of any surrounding information or data.

If your campaign frequently receives lower value donations, keep in mind that this setting can inadvertently block legitimate donations. So if you do enable this setting carefully consider this and the average donation amount that your campaign is currently receiving.

Enhanced Card Testing Protection 🔗

Enhanced Card Testing Protection takes a more aggressive approach to identify suspicious transactions. If you're finding that card testers are making donations that aren't getting blocked, enabling this should help.

You can keep enhanced protection on for as long as you like, or indefinitely, but be sure to take a look at the blocked donations once in a while to make sure it's not stopping legitimate donors.

How to identify who blocked the donation 🔗

You can identify who blocked a suspicious donation by clicking it and checking the note at the top of the donation details.

For example, this donation was blocked by Raisely:

And here is a donation that was blocked by the Payment Gateway (in this case - Stripe):

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