Connect a Custom Domain

Connecting your own custom domain to Raisely points your own unique URL to your Raisely fundraising website. This allows your supporters to enter your own custom URL into their web browser to visit your page. You need to purchase and manage your custom domain with your third-party domain provider.

When you connect a custom domain, you still have your free raisely.com subdomain. You can redirect visitors that find your raisely.com subdomain over to your custom URL.

On this page:


What are root domains and subdomains?

Root domains are generally your brand domain, they're what you purchase when you buy a domain. For example, our root domain is raisely.com. You probably already have a root domain for your charity's website, or for your emails.

Subdomains are additions to your root domain. You can have as many subdomains as you like from your root domain, and they're a great way to make a Raisely website feel connected to your main brand without much hassle. An example of a subdomain is support.raisely.com. 

An example

Let's say your charity is called Global Cause and you already own the domain globalcause.org. You're creating a new fundraising appeal, and you want it to live under your own domain. You could host your appeal at give.globalcause.org, which is a subdomain.

You then are making a new peer to peer campaign, called Hike for the Globe. You want this peer to peer campaign to have a separate brand, so you buy hikefortheglobe.org. This is a root domain.


Add a root domain to Raisely

To add a root domain to Raisely, you need access to the place your domain's DNS is managed. This is usually the place where you bought your domain name (ie. GoDaddy, NetRegistry, Crazy Domains). If you're not sure, check with your IT team or the person who bought your domain name.

🙋♂️ Don't have a domain name? You'll need to buy one from a domain registrar. A domain name usually costs $10-30 a year, depending on the type of domain name you're purchasing. We recommend buying your domain from I Want My Name.

Steps:
  1. From your Raisely admin panel, go into the campaign you'd like to connect the domain to and navigate to Settings > Domains.
  2. In the Custom Domains section, enter your root domain name into the box called Add domain. Click Save.
  3. Now you need to set up your domain to point to Raisely

Pointing your root domain to Raisely

Once you've added your domain to Raisely via our admin panel, you need to update your domain's DNS records to send people who visit your domain to your Raisely page.

Steps:
  1. Log in to the account that you have with your third-party domain provider (ie. I Want My Name, GoDaddy, Cloudflare, NetRegistery, Google Domains)
  2. Find your DNS settings. These might also be called your domain management area, zone file, DNS configuration or similar
  3. Edit your A record to point to Raisely's IP: 213.188.193.176
  4. Edit or add an AAAA record to point to: 2a09:8280:1:9169:525:6faf:8a6f:9ab1 (Don't miss this step)
  5. Edit your www CNAME record to point to: hosting.raisely.com
  6. Save your changes
  7. Go back to Raisely and click Check now. If your domain doesn't verify immediately you may need to wait a few minutes for your DNS changes to propagate across the internet. We'll check your DNS records regularly and automatically verify your domain when it's ready.

If you're having problems finding your DNS settings, just reach out to your IT team or your domain provider. If you've pointed your DNS to Raisely and things aren't working as you expect, then just get in touch with us

Once your domain has verified, you can set it to be your primary domain. Raisely will automatically redirect all traffic to your campaign to the primary domain, including visitors who reach your original raisely.com subdomain.

💡 Cloudflare users: If you use Cloudflare, make sure the "orange cloud" near each of your DNS records is grey, not orange. Raisely won't work correctly if proxied by Cloudflare. 


Add a subdomain to Raisely

A subdomain is a prefix for your main root domain. For example, support.raisely.com is a subdomain of raisely.com. You can have as many subdomains as you like, popular ones are:

  • give.mydomain.org
  • fundraise.mydomain.org
  • support.mydomain.org
  • donate.mydomain.org

Each Raisely campaign can have a unique domain name, so don't hold back with your subdomains!

Steps:
  1. From your Raisely admin panel, go into the campaign you'd like to connect the domain to and navigate to Settings > Domains.
  2. In the Custom Domains section, enter your root domain name into the box called Add domain. Click Save.
  3. Now you need to set up your domain to point to Raisely

Pointing your subdomain to Raisely

Once you've added your domain to Raisely via our admin panel, you need to update your domain's DNS records to send people who visit your domain to your Raisely page.

Steps:
  1. Log in to the account that you have with your third-party domain provider (ie. I Want My Name, GoDaddy, Cloudflare, NetRegistery, Google Domains)
  2. Find your DNS settings. These might also be called your domain management area, zone file, DNS configuration or similar
  3. Add a CNAME record for your subdomain, and point it to hosting.raisely.com.

    In the host name or alias field, enter the subdomain you're point to Raisely. If you want your domain to be donate.globalcause.org, then the subdomain is donate.

    In the Type or Record Type field, choose CNAME

    In the Value or Points to field, enter hosting.raisely.com.
  4. Save your changes
  5. Go back to Raisely and click Check now. If your domain doesn't verify immediately you may need to wait a few minutes for your DNS changes to propagate across the internet. We'll check your DNS records regularly and automatically verify your domain when it's ready.

If you're having problems finding your DNS settings, just reach out to your IT team or your domain provider. If you've pointed your DNS to Raisely and things aren't working as you expect, then just get in touch with us.

💡 Cloudflare users:  If you use Cloudflare, make sure the "orange cloud" near each of your DNS records is grey, not orange. Raisely won't work correctly if proxied by Cloudflare. 


Instructions for IT/Domain Providers

If you or your third-party IT/domain provider is familiar with the terminology around domains and DNS, then you just need to pass on the following information for Raisely:

  • Our A record is 213.188.193.176 (required, only for root domains)
  • Our AAAA record is 2a09:8280:1:9169:525:6faf:8a6f:9ab1 (required, only for root domains)
  • Our CNAME record is hosting.raisely.com (for any subdomain)

You will still need to add your domain to the Raisely admin panel for Raisely to issue you with an SSL certificate and start accepting traffic.


Advanced DNS Setup

If you are pointing a high-traffic site to Raisely, or you're preparing for a launch, you may want Raisely to issue an SSL certificate prior to you pointing your domain to us. This avoids any momentary downtime while Raisely automatically issues an SSL certificate and sets up your domain.

Advanced DNS setup is only recommended if you're familiar with DNS concepts, or you've got support from someone who does, who also has access to the Raisely admin panel.

Steps:
  1. From your Raisely admin panel, go into the campaign you'd like to connect the domain to and navigate to Settings > Domains.
  2. In the Custom Domains section, enter your root domain name into the box called Add domain. Click Save.
  3. In the modal that appears, click on the Advanced tab and click Continue.
  4. Add the CNAME shown to you in the advanced screen. This CNAME is unique to your domain. Save your DNS changes
  5. Click "Check Now" and Raisely will attempt to verify the domain and issue you with an SSL certificate. You may need to wait a few minutes while the DNS changes propagate.

When you're ready to start sending traffic to your Raisely campaign, update your domain's DNS settings to include the relevant A/AAAA/CNAME records listed in Instructions for IT/Domain Providers above.

As always, feel free to contact us if you have any questions 😊

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