Process a Refund

Occasionally, you may need to refund donations your campaign has received. 

To do so, start by opening the Donations tab from the navigation bar on the left. 

Find the donation you want to refund, click it to open the detail screen and look for the Refund Donation section at the bottom:

To process a refund for the entire amount of the donation, click the Full Refund button. To process a refund for only a portion of the donation, click the Partial Refund button and enter the dollar value you wish to refund. Then, press the red confirmation button to finalise the refund.

When will the donor receive the funds?

The time it takes for the funds to be received by the donor is dependent upon the payment processor (Stripe or PayPal) the donor used when they initially gave. Usually, refunds are processed within 10 business days, but it can vary depending on your country and payment processor.

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