Pricing and Fees
We believe that all non-profits and charities need powerful online fundraising tools. To make Raisely accessible to organisations of all sizes, we offer our core Raisely platform for free. So Raisely can continue to develop as a leading fundraising platform, we'll ask your donors at the time of donating for a small, optional fee that is passed along to us only if the donor chooses to cover it.
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Reporting on Additional Donor Tip
Our default pricing model (i.e Optional Tip)
Raisely is offered for free to charities and non-profits. To cover our costs and continue investing in the platforms growth, at the time of transaction we ask donors for an optional fee on top of their donation to you.
When someone donates through a Raisely donation form, we will present them with a checkbox within the form asking them to add a small amount to their donation. The checkbox will be checked by default, and it states that the fee covers your fundraising costs, as this fee enables Raisely to develop and grow for your needs.
If the donor chooses to pay this optional fee, it is on top of and in addition to the original donation amount. The entire transaction amount is first processed over the payment gateway (i.e. Donation + Optional Tip). From within Stripe, the donation and the fee (i.e. optional tip) are broken down further, with the fee being passed on to Raisely before the charity gets the final payout. If they don't choose to pay the fee, Raisely won't receive anything on that transaction. The optional tip has no impact on the original donation amount.
A quick example - Optional Tip
To illustrate how our fee works using the Optional Tip, consider the following scenario:
- Debbie is donating to Global Cause, an Australian nonprofit. She selects a donation of $50.
- She will see a checkbox that says "Cover our platform costs", in this example an additional $2.75
- Debbie leaves the box checked and clicks "Donate $52.75".
- Global Cause's Stripe account processes the $52.75 donation resulting in the following breakdown of fees:
Total Debbie donated (full transaction amount which includes the donation and optional tip): $52.75
Raisely Fee: $2.75 (Global Cause’s Stripe account passes this fee onto Raisely on behalf of Global Cause)
Stripe Processing Fee (in Australia): $1.04 (Stripe calculates this based on the full transaction amount)
Net Received by Global Cause: $48.96 Global Cause’s Stripe account pays out the final amount (transaction amount - Raisely Fee - Stripe Fee) to Global Cause’s nominated bank account)
Covering Fees - Two Options
By default, your campaigns will ask donors to add an optional tip (see above) which goes to support the Raisely platform. You do have another option, where you pay a flat fee of 4% + GST for all online transactions (i.e donations, ticket purchases etc). With this setting on, you can request a custom additional donation tip from your donors in your donation form. You will receive your donor’s initial donation and their additional donation tip, if it is included.
It is common for organisations to use the additional donation tip to request donors cover all the processing costs associated with their donation.
For example, you could:
- Set the additional donation Tip Percentage to be 6% of the initial donation to cover any payment processing fees and Raisely’s 4% fee
- Customise the Tip Checkbox Message to say “Yes, I want to cover processing fees so 100% of my gift can make a difference” or something similar
- Leave “Un-check the tip box by default” off so that the additional donation tip is added by default
To enable Flat Fee cost, simply:
- From the organisation sidebar, navigate to Settings > Billing
- Scroll down to Cover platform costs to see your two options. Select Pay a flat fee of 4% + GST for online payments and select Save
To enable Additional Donor Tip, simply:
- Within your specific campaign, from the sidebar navigate to Settings > Donation Form > Settings
- Scroll down to Additional Donation Tip and turn ON
- Here you can adjust your Fee percentage, the Message that appears in the Donation form, and other settings
As Fee Costs are an account setting, if you enable Flat Fee you will need to adjust the Additional Donor Tip for each campaign you create if required.
A quick example - Flat Fee
To illustrate how our fee works using the Flat Fee with an Additional Donation Tip configured on the campaign, consider the following scenario. Global Cause, an Australian nonprofit, decides to use the flat fee model and will be charged 4% + GST over all transactions. They want to include an optional tip on their donation form. They set the optional tip to be 5%.
- Debbie is donating $100 to Global Cause
- She sees an option to add an additional donation, on top of the original donation amount, that reads “Please help us cover our fundraising cost”. In this example an additional $5
- Debbie leaves the box checked and clicks "Donate $105".
- Global Cause's Stripe account processes the $105 donation resulting in the following breakdown of fees:
Total Debbie donated (i.e. full transaction amount which includes Donation and Additional Donation tip): $105
Raisely Fee: $4.62 (Global Cause’s Stripe account passes this fee onto Raisely on behalf of Global Cause)
Stripe Processing Fee (in Australia): $2.21 (Stripe calculates this based on the full transaction amount)
Net Received by Global Cause: $98.17 (Global Cause’s Stripe account pays out the final amount (transaction amount - Raisely Fee - Stripe Fee) to Global Cause’s nominated bank account)
Demonstration of Both Fee Options
Reporting on Additional Donor Tip
You will need to create two new donation fields and add them to your campaign's donation form fields in order to pull through the additional tip made with the donation. These can be created as hidden fields so they do not show up on your donation form. The field needs to be created as a Number field type:
- Public field: customFee (Field ID)
- Public field: customFeeAmount (Field ID)
Once you have created these fields and added it to your donation form, you'll be able to pull these fields into a Donation Report to report back on any additional donor tips opted in by the donor.
Raisely Pro
Raisely offers additional product features within its Raisely Pro suite. These include:
- Automated email Journeys
- Unlimited email blasts
- Advanced supporter Segments + Tags
- Full donor management
- Enterprise Single-sign-on
Pricing
Monthly Plan: AUD$179/month + 10% GST
Annual Plan: AUD$89.50/month + 10% GST (AUD $1074 + GST upfront), which is a 50% discount off the monthly plan paid upfront
For more details, check out our Raisely Pro Pricing Page.
Upgrade to Raisely Pro
- From your account sidebar navigate to Settings > Billing. Here you can upgrade to Raisely Pro within Raisely or manage your subscription through Stripe directly.
🟡 If you go over 2000 users in Raisely and are not on Raisely Pro, you will lose access to segments, tags, and interactions. You can always access, manage, import, and export all of your user data — regardless. Your data is owned by your organisation, and we never set limits on the number of user records an organisation can hold.
Payment Gateway processing fees
To set your Raisely campaign live, you need to connect your own Stripe or PayPal account. Like most payment gateways, Stripe and PayPal charge a credit card processing fee on each transaction. You can use the links below to find fees for each of these providers:
If you are a tax-deductible organisation or a registered charity, we recommend you contact Stripe and PayPal for non-profit discounts. Email nonprofit@stripe.com, or visit your region's PayPal support site, to enquire about your local rates once you have set up an account.
Tax deductibility
If your organisation is tax-deductible in your jurisdiction, the Raisely fee generally is too. The full transaction amount is first processed by your Stripe account, then the Raisely fee is taken as a service fee if the donor chose to cover it.
Your donor will only see one transaction on their statement, and since the whole amount goes to you first, the whole donation is usually tax-deductible