Messages: Email Sending Domain

Connecting a email sending domain to your Raisely site can be a great way avoid emails falling into spam folders and improve your branding.

Note: Configuring your settings in Raisely is simple. Though, to setup you will need access to your domain provider and DNS settings, as much of the process is done there. If you have not configured domain settings before, or lack access to your domain provider, we recommend working through this process with your IT support. We have made it simple for them with all the settings they’ll need below.

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Why setup an email sending domain

Setting up email sending domain

FAQ’s

Why setup an email sending domain

Email sending domains allow you to send emails within Raisely from your own domain. Instead of the Raisely default raiselysite.com, emails can be sent from your domain (eg. contact@charity.com).

Emails sent through a connected domain are less likely to be caught in spam filters, and will arrive in the recipients inbox with a verified signature.

Though you can have individual custom domains for campaigns, you can only have a single email sending domain since Raisely Messages is universal across all campaigns. Common emails used include: contact@charity.com, info@charity.com, support@charity.com

Setting up email sending domain

The following steps are a guide to setting up your email sending domain. Settings in your DNS may vary depending on your domain provider/manager.

From the sidebar select Settings > Email Sending Domain
Enter your chosen sending email and select Configure

The popup will now prompt you with 3 steps to configuring your email domain.

Domain Login
- Login to domain provider and open DNS settings. Select Done in Raisely to progress to the next step.
Add Records
- In your domains DNS settings, add new records & save
- Use the popup within Raisely to determine the Type, Name, & Value of the records.
- TTL values can be left at the defaults. If you do not see any MX Records within your DNS settings, use the popup in Raisely to find the values for new MX records.
- Once finished, select Verify from within Raisely.
Wait for Verification
- Your DNS settings are now verifying. This process can take up to 24hrs, and happens in the background. Simply select Got it to exit.

Once the DNS changes are verified, you’ll be notified via email and the status in the sending email will change from pending to complete.

Removing Email Sending Domain

To remove an existing email sending domain,

From the sidebar, simply select Organisation > Email Sending Domain
Select the Trash Icon next to your sending domain, and select Remove to confirm

FAQ

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# I am using Cloudflare for my DNS, and the verification in Raisely fails.

If you are using Cloudflare for your DNS, make sure the 'Proxy Status' (cloud icon) is set to DNS only for the CNAME record.

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