Tickets: The Basics

Raisely's Ticketing feature enables campaigns to process ticket payments, within a sign up process or independently. With the ability to add unlimited tickets, promo codes, and run attendee reports, this feature can take your fundraising campaigns further. Let's explore...

Be sure to check out the Understanding Tickets guide for support.

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Ticketing: an Overview

Setting Up Ticketing or Sign up Form

Ticketing: an Overview

Tickets are one of the transaction types Raisely manages. Much like purchasing an online product, Tickets enable charities to charge registration fees, sell merchandise, or process other forms of online purchases.

You can create Ticket Types, Promo Codes, and custom fields to capture the data you need. You can also manage your attendees with check-in, search, and reporting.

There are two ways you can use Ticketing:

Standalone: Using the Ticketing Form, you can sell tickets or merchandise without the buyer creating a fundraising profile
Within Sign up: Using the Sign up Form, you can enable registrations or merchandise purchases with Peer to Peer campaigns

Ticket Types

You can add unlimited Ticket types to your campaign. Common Ticket types may include:

Adult, Child, Pensioner, etc (used for standard Tickets)
Super Early Bird, Early Bird, Standard (used for Events)
10 Entries, 20 Entries, 50 Entries (used for Raffles)

Adding new Ticket Type:

Within your campaign, select Tickets from the sidebar then Set up tickets (if first time).
Select Ticket Types tab, then Create a new ticket type.
Give the Ticket a name (for your reference), then a display name (name displayed on Ticket form).
Set the Ticket Price, Max Quantity (leave blank for unlimited), and add a description. You can also add an image to the ticket.

💡 Recommended size is 200 x 200px as images are rendered 80 x 80px. Transparent PNG or SVG files are recommended.

Set the Ticket availability, with either 'Always Available' or 'Set Start and End Date and Time'.
By default new Tickets are enabled. They will appear on your sign up or Ticket form. Switch to No to disable Ticket.
Select Add to complete.

You can now view your Ticket Types, seeing their period of availability, how many have been sold, and whether the ticket is active or inactive.

To edit a Ticket Type, simply select the edit icon (right side of the Ticket Type).

Attendee Fields

Tickets allow you to capture specific information about your attendees during the purchase process. Attendee fields appear in Step 2 (Ticketing Form) or Step 3 (Sign up Form).

Adding Attendee Fields:

Within your campaign, select Tickets> Setup > Attendee Fields (tab).
You can add Visible (seen on the form) or Hidden (captured in the background). Select Add New to create a field. Hidden fields are helpful when needing to capture information from URL query or generic information given to all.
Select Create Custom Field (if the field doesn't exist), OR select an existing field in the drop-down. If creating a custom field, a popup will appear for you to enter the field details. Another way of adding or managing custom fields is through Organisation > Custom Fields > Tickets (tab). Refer to the Custom Fields guide for more help.
Once the field is selected, configure the remaining fields. You can add Conditions to show fields when other fields match the condition.
Once complete, select Save.

Promo Codes

You can add unlimited promotional codes to your campaign, helping you sell and manage your tickets. Promo codes can either be based on a % discount or a fixed amount, and you can limit their availability also.

Setup Promo Code:

Within your campaign, select Tickets > Setup > Promo Codes (tab).
Select Add Promo Code.
Enter the Code you wish to use, and select the type of discount, the % or $ amount, and the quantity limit of the code (leave blank for unlimited).
To set a time period for code select the ‘When is this discount active’ dropdown, selecting Specific Start and End Date. You can then enter the date and time you require for each.
Select Add to complete.

Ticket Settings

There are a few general Ticketing settings you can configure, including ticket limits and tax settings. To change these settings, simply:

Within your campaign, from the sidebar select Tickets > Setup > Ticket Settings (tab).
You can set the maximum number of tickets sold (capacity), add a limit per/order for attendees, and choose to enable Ticket sales to contribute to the campaigns overall goal.
Tax settings must also be entered. You can choose whether tax is inclusive or exclusive of the ticket price and add the % tax rate.
You can also choose whether or not to display how many tickets remain.

Setting Up Ticketing or Sign up Form

Tickets are purchased via a form in your Raisely campaign. You have two form options to use:

Ticketing Form: Used for standalone ticket-based campaigns.
Sign up Form: Used within Peer to Peer campaigns for registration fees or merchandise.

Setting up Ticketing Form:

Within your campaign, from the sidebar select Pages > then open the page where your Ticketing Form will be placed.
To add a Ticketing Form, select Add (bottom-right) >Blocks > Ticketing Form and insert your form on the page.
Select the Settings Icon on the block. Here you can enable/disable donations, change Headings, Button, and ‘Sold Out’ copy, set your Thank You message, and enable/disable Ticket Types.
Once configured, Approve your changes and select Save to complete.

Setting up Sign up Form for Tickets:

Once you have placed your Sign Up Form block on your page, select the Settings Icon > Tickets.
Switch Enable Tickets to ON.
Here you can enable/disable Ticket Types, force Ticket Purchases to be mandatory, and configure your Sold Out copy.
Once configured, Approve your changes and select Save to complete.

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