Closing an Account
If you are wishing to close an account with Raisely, follow the steps below:
- Check existing Regular Donations that are being processed in your campaigns. Cancel these donations in the Raisely CRM (People), and notify donor if necessary. You can run a Regular Donations Report to find your regular donors.
- Detach all Payment Gateways from Campaigns (campaign Settings > Payments & Receipts)
- Remove all custom domains from Campaigns (campaign Settings > Domains)
- Turn off Live Payments for all Campaigns (campaign Settings > Payments & Receipts)
- Archive Campaigns in Raisely by simply selecting Archive from the Campaign options ( . . . ) on the main Campaign page
- Remove Team members from your Organisation settings (Settings > Team)
Once completed, reach out to our support team to close your account via support@raisely.com