Setting Up Direct Debit (AUS & UK only)

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Requirements for Direct Debit

• An active Stripe account (AUS & UK only)
• BECS Direct Debit (AUS) or BACS Direct Debit (UK) payment method enabled in Stripe
• Payments received in Raisely in AUD or GBP only
• Regular Giving donation frequency setup (weekly, monthly, etc)

Activating Direct Debit

1. Stripe Settings

Login  to your Stripe account to enable BECS Direct Debit (AUS) or BACS Direct Debit (UK) payment method. See Stripe support guides above.

2. Raisely Settings

1

Within your Raisely campaign, from the sidebar select Settings > Payments & Receipts

2

To enable Direct Debit, switch toggle to ON then select Enable Direct Debit in the popup

3

Once enabled, select Add Direct Debit Option

4

Select your relevant Stripe account in the dropdown, and your related Direct Debit option enabled in Stripe. Then select Save Direct Debit Option

5

Back in Settings, select Donation Form. Ensure there is at least one Donation Frequency added alongside One Time, such as Weekly or Monthly

How the Payment Process Works

Stripe handles further email communication for direct debit, notifying donors of the details for upcoming instalments. You can find Stripe documentation here explaining the process. This can be disabled, allowing communication to be handled by the charity, though Stripe charges for this function.

FAQ

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# What happens with Direct Debit Failures, Cancellations & Modifications

Direct Debit agreements can be canceled by the donor's bank. If this happens, we will cancel the subscription and send any messages set up as such.

If the donor updates their bank details with their bank, we also get notified and will update the direct debit automatically.

If a payment fails, there are some failure codes that will cancel the direct debit right away. Others are temporary failures and we will leave the direct debit in place and try again on the next payment. For more information regarding the codes - see https://stripe.com/docs/payments/bacs-debit/accept-a-payment?platform=web#web-test-payment-failures

We also set a direct debit payment to a FAILED state if there are two consecutive failures. We will not automatically retry the direct debit.

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# Can one-off payments be made through Direct Debit?

No, as direct debit only works when the Donation Frequency is set to a periodic payment, such as fortnightly or weekly, etc.

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# When setting up the Direct Payment method in Stripe, Stripe recommends me to setup Webhooks. Do I need this?

The good news is that Raisely has already done this for you with our integration. Simply select Turn on Anyway to proceed with your setup.

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# How do I test that the Direct Debit works

Like testing with Credit Cards payments, Stripe offers test BSB and Account Numbers to use when testing Direct Debit payments. For a general test bank account, use 000 000 (for BSB) and 000123456 (for Account Number).

For more of Stripes testing options, check out Stripes support guide here to learn more

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# What is the difference between Direct Debit and Bank Transfer?

Direct Debit (via Stripe) is where the payment is 'PULLED' from the donors bank account and deposited in your account. Bank transfer differs in that the donor, via their bank account, 'PUSHES' a payment to your bank account. With Direct Debit therefore, the donor elects for the charity (you) to 'pull' the funds from their account on a regular basis, rather than 'pushing' the funds to you. This makes Direct Debit quite valuable for charities as it increases the effectiveness of regular payment being processed, as it ceases to rely on the donor as the payment manager.

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