How to Suggest a Feature in Raisely

At Raisely, your feedback shapes our product. We want to make it easy for you to share your ideas and upvote those from our community. Follow this step-by-step guide to submit a feature request or explore existing ones using the Raisely Suggestion Board.

Skip Ahead To

Accessing the Suggestion Board

Vote and Comment on Existing Ideas

Submitting a New Feature Request

How to Structure Your Requests

How We Review Your Ideas

FAQs

Accessing the Suggestion Board

First, you'll need to open the suggestion board from your Raisely Admin Panel.

1

Log in to your Raisely Admin.

2

In the bottom corner of the screen, click the Help Beacon.

3

Select Suggest a Feature. This will open the Raisely Suggestion Board.

Vote and Comment on Existing Ideas

The suggestion board is organized into key product areas and sub-categories to make it easy to navigate. Before submitting a new idea, please take a moment to search the board to see if a similar idea already exists. If you find an idea that resonates, give it a vote and a comment!

💡 Why is this important? If multiple customers have the same idea, consolidating your feedback helps us prioritize product development and avoid duplication.

1

From the Suggestion Board, browse by category (e.g., Messages and Journeys) to find existing ideas.

2

Select a feature card to open it and read the short description.

3

Indicate your feedback by choosing how important it is to you (e.g. Nice-to-have, Important, Critical).

4

Optionally, add a comment to provide extra context for the product team and click Submit.

🟢 When commenting, please provide additional context, specific use cases, or explain how that idea would benefit your organisation. The more detailed your comment, the better!

Submitting a New Feature Request

If you can't find an existing idea that matches yours, you can submit a new one.

1

At the top of the Suggestion Board, click Suggest a Feature.

2

Select the most relevant product area and sub-category for your idea. This helps us direct it to the right product team for review.

3

Describe the problem you’re trying to solve and indicate the impact on your workflow.

4

Click Submit. You’ll receive a quick thank-you message. Select Done to finish.

How to Structure Your Requests

The most helpful requests clearly describe the problem you're experiencing, not just what you think the solution should be. To help us understand your idea fully and assess its potential impact, please use the following structure when submitting new feedback.

Follow This Structure When Submitting a Request

• Idea Title: Provide a clear and concise title that summarises your request.
  Example: "Ability to schedule automated donor thank-you emails."
• The Problem This Solves: Clearly describe the pain point you are facing.
  Example: "Currently, we have to manually send thank-you emails every day, which is time-consuming and leads to delays."
• Impact Level: Indicate the urgency of your request. This helps us understand its criticality. The submission form will ask you to choose between Blocker, Critical, Important, or Nice-to-Have.
• Expected Benefit: Explain the positive outcome this feature will bring. Quantify the benefit if possible.
  Example: "This would save our team 1-2 hours per week and ensure donors are acknowledged in a timely manner."

How We Review Your Ideas

We have a clear process for reviewing everything we receive to ensure your feedback is heard.

1. Initial Review: Our team reviews every new submission to understand the core problem and ensure it's in the right category.
2. Consolidation: We merge duplicate suggestions to keep the board tidy and track demand accurately. If your idea is merged, your vote is carried over to the original suggestion.
3. Prioritization: Ideas are prioritized based on a combination of community upvotes, alignment with our product vision, overall impact, and technical feasibility.
4. Status Updates: We update the status of ideas as they move through our development cycle (e.g., Under Consideration, Planned, In Progress, Shipped). You'll be notified of any status changes for ideas you've voted on.

FAQs

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