Raisely AI Support Bot – Raisely

Raisely's AI Support Bot is an in-product support tool. It is available inside the Raisely admin support chat widget and is designed to help you get answers to common questions, troubleshoot issues, and navigate Raisely features — faster and at any time of day.

The bot is trained on Raisely's help documentation, support knowledge base, and common customer workflows. This means its answers are specific to Raisely, not generic AI responses.

What the AI Support Bot can help with

The AI Support Bot is best at handling common support questions and how-to guidance, including:

How to set up or configure a campaign
How to navigate settings, integrations, or account features
Troubleshooting common errors or unexpected behaviour
Understanding what a specific feature or setting does
Finding the right help article or documentation

For questions the bot cannot resolve — such as account-specific investigations, billing disputes, or complex escalations — it will hand off to a human support agent. When this happens, the agent will have full context of your conversation, so you won't need to repeat yourself.

What the AI Support Bot cannot do

The AI Support Bot is a support and information assistant only. It cannot:

Make changes to your account, campaigns, or settings
Access your live fundraising data or generate reports
Process refunds or modify transactions
Take actions on your behalf inside Raisely admin

For data questions and insights, see the Raisely AI Assistant (a separate tool available in beta).

How to access the AI Support Bot

The AI Support Bot is available inside Raisely admin via the “Get Support” widget, typically found above your account menu.

Click the support chat icon in Raisely admin.
Type your question in plain language.
The bot will respond with an answer, a relevant help article, or a follow-up question to clarify your request.
If your issue needs human support, just tell the bot that you need this to be escalated to a human and it’ll do the rest for you

There is no opt-in required. The AI Support Bot is available to all Raisely customers by default.

Talking to a human agent

You can request a human agent at any point during a support chat conversation. Simply type "talk to a person," "speak to support," or click the escalation option if shown. The bot will transfer the conversation — including the full chat history — to a Raisely support agent.

Giving feedback on bot responses

If a response from the AI Support Bot is incorrect, unclear, or not helpful, use the thumbs down button on the response. This sends direct feedback to the Raisely support team and helps improve future answers.

You can also include a brief note about what was wrong or what you expected. This feedback is especially valuable during the early rollout period.

Troubleshooting

I don't see the support chat widget

Make sure you are logged into Raisely admin. The widget should appear in the bottom-left corner. If it is not visible, try a hard refresh (Ctrl + Shift + R or Cmd + Shift + R). If your browser has aggressive ad blockers or script blockers, try an incognito/private window to rule out extensions blocking the widget.

The bot is not understanding my question

Try rephrasing your question with more specific detail. For example, instead of "it's not working," try "my donation form is not showing on mobile." More context helps the bot give a more accurate answer. If it still can't help, ask to be connected to a human agent.

The bot gave me an incorrect answer

Use the thumbs down button on the response to flag it. If you need an urgent resolution, escalate to a human agent by typing "talk to a person." When contacting support, it helps to include the question you asked and the response you received so the team can investigate.

I was transferred to an agent but haven't heard back

A Raisely agent will follow up during business hours. You should receive a reply via email to the address associated with your Raisely account.