Managing Donations & Donors
Skip Ahead To
Donations: the Basics
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- Within the campaign (from the Campaign sidebar select Donations)
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- Within the CRM (from your dashboard sidebar select People > select individual),
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- Or within reports (from the sidebar select Reports > Transaction Report)
Offline Giving, Refunds, Moving Donations, and Balances
OFFLINE GIVING
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- Within your campaign, from the sidebar select Donations
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- Select New Donation from the top-right
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- Search for the Profile you wish to associate the donation with. Note, if your campaign is not Peer to Peer, then your Campaign name is your only profile.
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- Complete the remaining fields and select either Save + Add Another or Save Donation
REFUNDS
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- Pull up the Donation you wish to refund, either within Donations or Profiles
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- Select Refund from the bottom of the donation record
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- Select a Reason from the dropdown, and either Refund or Partial Refund
MOVING DONATIONS
It's not uncommon for supporters to accidentally donate to the broader campaign instead of a specific profile on the campaign, or vice versa. To move a donation:
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- Within your campaign, select Donations from the sidebar
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- Find the donation referenced - the most recent donations are displayed first or you can search by name or email.
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Expand the donation, and select
Move Donation, where you will see a popup appear. This allows you to re-assign the donation to a profile within a campaign or to a campaign itself.
Note – When moving to a campaign, select both the campaign and the campaign profile marked with () eg. raisely (Campaign) - 4
- When assigned, select Move Donation
BALANCES
Receipts & Communication
RECEIPTS
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- Select Messages from the sidebar
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- Open either Donation Receipt or Regular Donation Receipt
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- Skip Step 1 & 2 as they are set to the correct defaults
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- Within Step 3, adjust your Sender Name, Sender Email, & Subject
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Within
Step 4, you can customise the receipt content.
To personalise your content, use merge fields through the # command. If you are looking to go further, consider learning how to use Advanced Merge Fields to take your content even further.
NOTE: When sending a test email, if you have not set up your PDF default receipt, make sure you disable the Attached PDF option. - 6
- Select Save then progress to the final step to enable automatic sending.
Raisely supports PDF receipts also, allowing you to customise, send, and attach to automated email receipt. To configure your PDF receipt, from within your campaign simply:
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- Select Settings > Payments & Receipts > under General Settings Configure Receipt
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Within the Popup, you can adjust
General settings (Header/Footer, Title, Org details, etc) and
Advanced settings (field labels, etc)
NOTE: To save your PDF receipt, ensure there is message content within the Tax Deductible field. - 3
- Save your changes.
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- From Settings > Payments & Receipts > select your Payment account you wish to edit
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- Enable the Use Custom Donation Receipt and select Create
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- Follow the same steps as above
COMMUNICATION
Managing Regular Giving
FAQ’s
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# The donor's account has payments in both Regular Donations and Individual Donations. Is that right?
Raisely classifies a regular donation as an individual donation, so both will appear as they are related. You cannot edit regular donation settings in Individual Donations.
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# Can I search for donations via a credit card number?
Within your campaign, select Donations from the sidebar. By entering the final 4 digits of the donors credit card into the search option, you will pull up the donor and donation relevant to that card.
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# I need help reconciling my donations. How do I best understand the charges applied on transactions?
When a donation is processed, three things happen. Firstly, the donation amount is processed within your Payment Account, where the Payment Gateway/Provider will also deduct a processing fee from the total donation. Secondly, if the donor opts in to cover the Raisely admin charge, then that charge is sent & processed within Raisely's payment account, separating it from your transactions.
If you download a Bank Payout Report, you can see this, as the Total Payment is the donation + the Raisely Fee, whilst the Net figure is the donation - payment processing fee. When reconciling donations, refer to the Net figure.
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# What is the difference between a transaction and a donation?
A donation is a type of transaction. Other transactions include Tickets, used for registrations and other cases with campaigns.
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