Importing Credit Card Regular Donors

Important Notes Before You Import

Prior to commencing the import process, please ensure the following:

• The campaign where you would like the donors to be imported to has been set up in Raisely
• Your Stripe payment gateway has been connected to the campaign
• Your campaign has been set to LIVE mode and is ready to accept payments

We highly recommend completing these steps to speed up the import process.

Skip Ahead To

• Overview of Import Process
• Timelines and Costs
• FAQs

Overview of Import Process

Step 1: Migrate the card details to Stripe

Raisely integrates with Stripe for regular donations, so your current payment provider needs to agree to migrate the card details to Stripe — hence you must have a Stripe payment account. To start the process, you'll need to connect with your current Payment Provider and Stripe (support@stripe.com). You can find more info from Stripe on this process here. Once customer and card details are imported into Stripe, you can proceed to the next step.

Step 2: Complete Raisely's Import Template

You will need to complete the Import Template, providing the details of what will be imported.

Click here to download the template.

Step 3: Submit the Regular Donation Import Request form

Once you've completed your import template, submit it using the link below.

Click here to submit your Regular Donation Import Request.

This process logs a ticket with Raisely. You can expect an acknowledgment from us within 1 business day of receiving your completed form.

Step 4: Raisely will check over the data and log an import task

Raisely will log a task to import the subscriptions and proceed with the following steps:

1. All subscriptions will be imported in a PAUSED state — this is so that you can review all subscriptions prior to setting them live.
2. After the import is complete, we'll notify you of a new report in Raisely for you to check the subscriptions.
3. Once you confirm via email (support@raisely.com) that all is ready to go live, we'll set the subscriptions to ACTIVE.
4. Once ACTIVE, all subscriptions will charge on their Next Payment Date/Time.

Timelines and Costs

Import Time Frame

Please note that the minimum timeframe required to complete a migration for Credit Card Payments is 7–10 business days, with possible delays depending on the number of current tasks logged and the quality of the data provided. This allows plenty of time to clean and prepare data, complete the import, and give you time to review subscriptions. Please inform us of any significant deadlines and ensure all Next Payment Dates for your subscriptions are set with this timeframe in mind.

Payment Processing Time Frame

Raisely initiates the payment process on the Next Payment Date. If your import data contains Next Payment Dates that are in the past, the donations will be charged immediately once the payments are set to ACTIVE.

Costs

All subscriptions will incur a 2% fee as part of the import cost. This cost is deducted from the donation total — meaning your organisation incurs this fee. The 2% fee is ongoing and will be charged on all future payments within the subscription.

For example: if we import your donor's $50 monthly donation, there is no change for your donor — they still pay $50. You receive the $50 donation monthly, minus the 2% ($1) and any other gateway fees.

FAQs