Importing Direct Debit (Australia) Regular Donors

See BECS Direct Debit payments in Australia in Stripe's documentation for more details. Also note that new Stripe users may have transaction limits imposed. If you need higher limits, contact Stripe support.

Important Notes Before You Import

Prior to commencing the import process, please ensure the following:

• The campaign where you would like the donors to be imported to has been set up in Raisely
• Your Stripe payment gateway has been connected to the campaign
• Your campaign has been set to LIVE mode and is ready to accept payments
• (For Direct Debit) You have enabled Direct Debit payments in your Raisely and Stripe settings

We highly recommend completing these steps to speed up the import process.

Skip Ahead To

• Overview of Import Process
• Timelines and Costs
• FAQs

Overview of Import Process

Step 1: Complete and Submit Raisely's Import Template

Choose the correct template based on your situation:

• Data not yet in Stripe: Complete this Import Template, providing the details of what will be imported.
• Data already in Stripe: Complete this Import Template instead.

Step 2: Verify Data and Complete Import

Once we have received the file, we will verify the data and complete the import if everything checks out.

Step 3: Notifying your Donors

The BECS scheme advises that you notify your customers when a mandate is established and each time you debit their account. By default, Stripe automatically sends these emails to the customer. The BECS guidelines suggest sending notifications at least 14 calendar days before you create a payment, but this isn't mandatory. The default Stripe pre-debit email is sent the day before the account gets debited. These pre-debit notifications should help you avoid unnecessary debit failures and disputes.

Raisely will also send our default Regular Donation messages if they are toggled on, including:

• Regular Donation Welcome Message — sent on the first successful deduction of a direct debit payment
• Regular Donation Receipt Message — sent on subsequent successful deductions

You can refer to our help article on Default Messages for more information. If you want to send other custom messages, you will need Raisely Pro.

Step 4: Review Imported Data

All donations will be imported in an ACTIVE state, which means they will be ready to be processed. We'll provide a report to support you with reviewing the imported data.

Timelines and Costs

Import Time Frame

Please note that the minimum timeframe required to complete a migration for Direct Debit Payments is 7–10 business days, with possible delays depending on the number of current tasks logged and the quality of data provided. This is counted from the time the task is lodged and we have acknowledged your import request.

Payment Processing Time Frame

Raisely initiates the payment process on the Next Payment Date, with the intent for the debit to occur on that date. However, it may take 1–3 business days for Stripe to confirm that the debit has gone through.

Costs

All subscriptions will incur a 2% fee as part of the import cost. This cost is deducted from the donation total — meaning your organisation incurs this fee. The 2% fee is ongoing and will be charged on all future payments within the subscription.

For example: if we import your donor's $50 monthly donation, there is no change for your donor — they still pay $50. You receive the $50 monthly, minus the 2% ($1) and any other gateway fees.

FAQs